KPI Architecture
Indicators calibrated by the Simple Shift methodology.
Indicator
Outcome
Conversion RateOn Track
24.8%Target: 25%
Revenue per ClientAttention
$8.4kTarget: $9k
NPSAchieved
72Target: 70
Indicator
Process
Cycle TimeAttention
4.2dTarget: 4d
Rework RateAchieved
3.1%Target: 5%
ThroughputAchieved
142/dayTarget: 130/day
Indicator
Impact
Team EngagementAchieved
88Target: 85
12m RetentionAchieved
94%Target: 90%
Initiative ROIAchieved
3.4xTarget: 3x
Data Source Mapping
Active integrations powering the architecture
Primary ERP
1.2M records
Connected
Sales CRM
340k records
Connected
Billing System
89k records
Connected
HR Platform
12k records
Syncing